Troubleshooting Offerwall Issues

Offer Completed but NOT Tracked:
Please note that offer completion is verified and determined by the advertiser, which is beyond our control. Your offer completion may not be tracked or rejected due to one or more of the following reasons:-

• You have not completed the required steps properly.
• Your offer completion might have been rejected the advertiser due to KPI issues.
• Your offer completion might have been flagged by the advertiser due to quality issues
• You already have installed the app before in past from another source.
• There is suspicious change in your IP or Country.
• There is suspicious change in your Device ID.
• You are using multiple devices.
• You are using VPN / Proxy.
• Your IP reputation is Poor.
• Any other possible tech issue.

Offer Credited but Coin Missing:
If the offer is credited, it means it's completed and tracked by the advertiser. If coins are still missing, possible reasons include:-

• The reward app on which you have performed the offer have NOT handled the confirmation (postback) sent by us.
• Technically the issue is at the app developer's end.
• Please reach our directly to the app developer. 

Still Facing Issue?
Please raise request from within the offerwall's offer history or status page and support team should get back to you.